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Fixing Your Emergency Department: Making & Sustaining Improvements in Throughput, Quality, Satisfaction, Service, and Revenue
Webinar
May 13, 2008
Time: 9 - 10 am CENTRAL TIME
Register for this event online:
May 13, 2008 ($295 per line)
Program Description
During this webinar, hear the detailed case study of a dramatic ED improvement project which challenged the culture of an entire medical center and how leadership stepped forward to meet the challenge. In addition, sample tools and methods and will be shared, the ins and outs of setting up and running an effective steering team will be discussed, and key emergency service line core team initiatives will be reviewed.
Program Topics
- Emergency services volume growth across the country
- The challenge of competition to one ED
- Our front door: an analysis of triage flow
- The patient's experience: an analysis of ED throughput and bed holding
- The imperative to improve: specific issues of service, care and satisfaction
- The solution: teamwork – steering and core teams, their charters and key strategies
- A deeper look at physician teamwork
- Process in inpatient bed assignment
- Rapid medical evaluations and dramatic reductions in left without being seen/left without treatment
Who Should Participate
CEOs
COOs
CFOs
CNOs/Nurse Executives
Medical Directors
Board Members
ED Directors
ED Physicians
Performance Improvement Directors
Faculty
Spence Tepper, President, Compirion Healthcare Solutions
Spence Tepper has provided operations improvement in clinical departments of hospitals for nearly 25 years. He has served as Senior Vice-President of West Hudson and Company and Cardinal Healthcare Consulting. His teams helped major teaching medicals centers, mid-size medical centers and community hospitals across the country improve their services to the community. He has a background in industrial engineering and behavioral psychology, and started his career developing independent living programs for developmentally disabled young adults.
James "Butch" Wheeler, FACHE, Vice President, Columbus Regional Healthcare System
Butch Wheeler has bee affiliated with Columbus Regional Healthcare System for 21 years. He has direct operational responsibility for surgical services. Also, he has direct reporting responsibility for the ED, admission/discharge unit, and rehab services. He serves as the system liaison with free-standing joint ventures - a rehab hospital and a long-term acute care hospital.
The views expressed by the speaker do not necessarily reflect the policies or opinions or the Wisconsin Hospital Association.
Registration Information
Fee
$295.00 for one phone line per site
Please register only one name per connection.
Additional phone lines will be billed at $295.00 each.
How the Webinar Will Work
Dial-in instructions, on-line login instructions and any other reference materials will be emailed to each registrant approximately three days prior to the conference. If you do not receive them by this date, please email lgeishirt@wha.org.
It is the responsibility of the registrant to access presentation materials prior to the day of the event. If your e-mail address changes, you do not receive an e-mail with instructions from WHA, or if you are unable to open presentation materials, please contact Lisa Geishirt at WHA two days prior to the event to allow time to address the issue.
Substitution, Transfer and Cancellation Policy
Cancellations received in writing up to five business days prior to an event will be given a full refund less a $50 processing fee. No refunds will be given for cancellations received less than five business days prior and day-of-program no-shows. Substitutions are accepted.
Register for this event online:
May 13, 2008 ($295 per line)
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