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Human Factors: Improving the Performance of People in Complex Settings
Webinar
March 27, 2008
Time: 9 - 10 a.m. CENTRAL TIME
Register for this event online:
March 27, 2008 ($295 per line)
Program Description
This webinar will give an overview of human performance in complex task settings and the structural and process characteristics that may be embraced by leaders to support better care environments. Participants will discuss the attributes of a health care environment which contribute to less-than-desired performance; describe the inherent limitations of human performance in complex task settings; and discuss actions that may be taken by leadership to improve system performance.
Program Topics
- Health Care Exhibits Excessive Variability and Unnecessary Harm
- Examples and contributing factors
- Health care environment expose human limitations
- Human Performance in Healthcare Settings: Information Processing for Care Tasks
- Cognitive aspects of performance - the information processing approach
- Inherent limitations of human performance - identify weaknesses and opportunities for harm, use probabilistic models and embrace forcing functions, interlocks and failsafes
- System Thinking by Leadership Supports Process Excellence
- The system is NOT the sum of its parts - a complex environment exhibits non-linear effects to simple inputs - processes are not necessarily additive in nature.
- Leaders can take simple steps to increase system performance and patient safety
Who Should Participate
Hospital Leadership
Clinical Leadership
Safety Officer and staff
Performance Improvement Director and staff
Risk Managers
Joint Commission Coordinator
Faculty
Steve R. Mayfield, DrHA, MBA, MBB, BS
Senior Vice President, Quality and Performance Improvement, American Hospital Association
Steve Mayfield directs the activities for the American Hospital Association Quality Center. He is an active researcher, lecturer and speaker, and is published in the areas of leadership, performance optimization and patient safety. He has more than 20 years of health care experience. Prior to that, he worked in the Human Factors Division of the System Engineering Laboratory at the Georgia Tech Research Institute.
Mayfield completed his Doctor of Health Administration and Leadership at the Medical University of South Carolina, earned an MBA from Emory, and BS from Georgia State. He is a Master Black Belt, certified in Lean and Six Sigma. He is active in the American Society for Quality and the Institute of Industrial Engineers. He is a Contributing Editor to the Industrial Engineering Terminology ANSI Standards for Health Systems, and serves as a member of the IIE Certification Board for Lean Practitioners.
The views expressed by the speaker do not necessarily reflect the policies or opinions or the Wisconsin Hospital Association.
Registration Information
Fee:
$295.00 for one phone line per site
Please register only one name per connection.
Additional phone lines will be billed at $295.00 each.
How the Webinar Will Work
Dial-in instructions and any other reference materials will be emailed to each registrant approximately three days prior to the conference. If you do not receive them by this date, please email Lisa Geishirt at lgeishirt@wha.org.
It is the responsibility of the registrant to access presentation materials prior to the day of the event. If your e-mail address changes, you do not receive an e-mail with instructions from WHA, or if you are unable to open presentation materials, please contact
Lisa Geishirt at WHA two days prior to the event to allow time to address the issue.
Substitution, Transfer and Cancellation Policy
Cancellations received in writing up to five business days prior to an event will be given a full refund less a $50 processing fee. No refunds will be given for cancellations received less than five business days prior and day-of-program no-shows. Substitutions are accepted.
Register for this event online: March 27, 2008 ($295 per line)
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