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Creating Service Excellence and Patient Relations
Webinar
August 19, 2008
Time: 12:30-2 p.m. CENTRAL TIME
Register for this event online:
August 19, 2008 ($295 per line)
Program Description
Do your staff members have the same commitment to service excellence that you do? Do they put the patient first? Service excellence starts with understanding the needs and wants of your patients and then developing strategies to accomplish service delivery. Service excellence is also a collaborative effort between your team and other internal partners. Without all of you working together, you will not be able to achieve service excellence. Clinical quality and productivity are important measures of success, and patient/family member satisfaction with service and care is equally important. This webinar will discuss ways to create a service excellence commitment among staff, how to develop standard operating procedures to deliver exceptional service, and techniques for better internal collaboration.
Learning Objectives:
At the completion of this program, the participant will be able to:
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Describe ways to create a service excellence commitment among staff.
- Discuss how to develop standard operating procedures to deliver exceptional service.
- List techniques for better internal collaboration
Who Should Participate
Chief Operating Officers
Chief Nursing Officers
Nursing and Clinical Leadership
Joint Commission Coordinator
Performance Improvement Director and staff
Risk Manager
Patient Safety Officer and staff
Faculty
Lou Benson, PhD, CEO, Health and Palliative Services, Treasure Coast Hospices
Dr. Lou Benson is CEO of Health and Palliative Services for Treasure Coast Hospices in Treasure Coast, Florida. Prior to joining Treasure Coast Hospices, Benson was President of The Benson Group, a consulting firm specializing in health care. He brings practical, real work solutions to his audiences, and has delivered thousands of seminars and workshops to health care professionals across the country.
The views expressed by the speaker do not necessarily reflect the policies or opinions or the Wisconsin Hospital Association.
Registration Information
Fee
$295.00 for one phone line per site
Please register only one name per connection.
Additional phone lines will be billed at $295.00 each.
How the Webinar Will Work
Dial-in instructions, on-line login instructions and any other reference materials will be emailed to each registrant approximately three days prior to the conference. If you do not receive them by this date, please email lgeishirt@wha.org.
It is the responsibility of the registrant to access presentation materials prior to the day of the event. If your e-mail address changes, you do not receive an e-mail with instructions from WHA, or if you are unable to open presentation materials, please contact Lisa Geishirt at WHA two days prior to the event to allow time to address the issue.
Substitution, Transfer and Cancellation Policy
Cancellations received in writing up to five business days prior to an event will be given a full refund less a $50 processing fee. No refunds will be given for cancellations received less than five business days prior and day-of-program no-shows. Substitutions are accepted.
Register for this event online:
August 19, 2008 ($295 per line)
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