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Sorry Works! The Effects of Disclosure, Apology and Relationship
Webinar
May 22, 2008
Time: 11 am - 12 pm CENTRAL TIME
Register for this event online:
May 22, 2008 ($295 per line)
Program Description
The seed of a professional liability claim is often planted within the first 24 hours following an adverse event. What is communicated to the patient or family within those first critical hours is never forgotten. Often the cause of both frequency and severity of claims lies in inadequate event management, service lapses and communication failures among healthcare providers and staff and their patients. There is no doubt that proper disclosure and good communication directly influence whether patients or their families seek a plaintiff's attorney.
This webinar will explain how organizations can develop a disclosure and apology program for adverse medical events. It will include an overview of the disclosure movement, including success stories, the elements of a successful disclosure program, and how to apologize to patients and families after adverse medical events. The webinar will also provide a detailed discussion of how disclosure done correctly can enhance risk management and legal strategies employed by hospitals, insurers, and medical practices.
Learning Objectives
At the completion of this program, the participant will be able to:
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Understand the disclosure movement and discuss the elements of a successful disclosure program
- Explain the legal and risk management benefits of disclosure.
- Demonstrate how to apologize to patients and families
Who Should Participate
CEOs/Administrators
COOs
CFOs
CNOs/Nurse Executives
CMOs/Physician Executives
Medical Directors
Risk Managers
Legal Counsel
Members of ethics committees
Faculty
Doug Wojcieszak, Founder, Sorry Works! Coalition
Doug Wojcieszak is founder and spokesperson for the Sorry Works! Coalition and co-author of the Sorry Works! book. Sorry Works! has become the nation's leading organization advocating full-disclosure as a middle ground solution to the medical malpractice crisis. Wojcieszak is a public relations consultant who has had several personal experiences with tort reform and medical malpractice issues. Wojcieszak was the executive director of Illinois Lawsuit Abuse Watch (I-Law), a grassroots, pro-tort reform group.
James W. Saxton, Esq., Shareholder, Stevens & Lee
James Saxton, Esq., is an attorney and shareholder for Stevens & Lee, as well as co-chair of the Health Care Department and Chair of the Health Care Litigation Group, and co-author of the Sorry Works! book. Saxton is a medical malpractice defense attorney and the former chair of the Liability Committee for the American Health Care Lawyers Association. Saxton is an active trial lawyer, representing providers, including hospitals, physicians, and retirement communities in state and federal courts and administrative proceedings. His practice includes litigation, risk engineering, and many aspects of health law.
The views expressed by the speaker do not necessarily reflect the policies or opinions or the Wisconsin Hospital Association.
Registration Information
Fee
$295.00 for one phone line per site
Please register only one name per connection.
Additional phone lines will be billed at $295.00 each.
How the Webinar Will Work
Dial-in instructions, on-line login instructions and any other reference materials will be emailed to each registrant approximately three days prior to the conference. If you do not receive them by this date, please email lgeishirt@wha.org.
It is the responsibility of the registrant to access presentation materials prior to the day of the event. If your e-mail address changes, you do not receive an e-mail with instructions from WHA, or if you are unable to open presentation materials, please contact Lisa Geishirt at WHA two days prior to the event to allow time to address the issue.
Substitution, Transfer and Cancellation Policy
Cancellations received in writing up to five business days prior to an event will be given a full refund less a $50 processing fee. No refunds will be given for cancellations received less than five business days prior and day-of-program no-shows. Substitutions are accepted.
Register for this event online:
May 22, 2008 ($295 per line)
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