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Leadership Applications of Lean/Six Sigma: Methods to Improve Hospital Performance
Webinar
May 15, 2008
Time: 10 - 11 am CENTRAL TIME
Register for this event online:
May 15, 2008 ($295 per line)
Program Description
All competitive and successful organizations pursue continual improvement using the principles of standardize, stabilize, improve and innovate. Health care leaders must embrace system thinking that supports process excellence. Executive leaders provide the framework, or system, within which process leaders deliver care. High-performers display characteristics in which these two levels of leadership communicate about how best to create systems in which process excellence may occur. The methodologies of Lean (aka "Toyota Production System") and Six Sigma have been successful applied to four main areas of hospital performance: manage the organization's variability, remove waste, eliminate defects (or harm) and reduce process variation. Such organizations have recorded impressive gains that include: better patient outcomes, enhanced safety, improved financial performance and increased patient and workforce satisfaction. This program will provide an overview of how leaders may collaborate to pursue four main performance areas, and especially how both Lean and Six Sigma may be employed to achieve better results.
Learning Objectives
At the completion of this program, the participant will be able to:
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Describe a health care environment which contribute to less-than-desire performance
- Explain the roles and responsibilities of two levels of leaders (context leaders and content leaders)
- Discuss how system thinking can support process excellence
- List the four principles of organizational performance
- Discuss Lean and Six Sigma methodologies and how they may be used in complementary fashion
Who Should Participate
CEOs/Administrators
COOs
CNOs/Nurse Executives
CMOs/Physician Executives
Safety Officers and staff
Performance Improvement Director and staff
Risk Managers
Faculty
Steve Mayfield, Dr.HA, MBA, MBB, Sr. Vice President, Quality & Performance Improvement, American Hospital Association
Steve Mayfield directs the activities for the AHA Quality Center. He is an active researcher, lecturer and speaker, and is published in the areas of leadership, performance optimization and patient safety, and has more than 20 years of health care experience. Prior to joining AHA, Steve worked in the Human Factors Division of the System Engineering Laboratory (SEL) at the Georgia Tech Research Institute.
Mayfield completed his Doctor of Health Administration and Leadership at the Medical University of South Carolina, earned an MBA from Emory, and B.S. from Georgia State. He is a Master Black Belt, certified in Lean and Six Sigma. He is active in the American Society for Quality and the Institute of Industrial Engineers. He is a Contributing Editor to the Industrial Engineering Terminology ANSI Standards for Health Systems, and serves as a member of the IIE Certification Board for Lean Practitioners.
The views expressed by the speaker do not necessarily reflect the policies or opinions or the Wisconsin Hospital Association.
Registration Information
Fee
$295.00 for one phone line per site
Please register only one name per connection.
Additional phone lines will be billed at $295.00 each.
How the Webinar Will Work
Dial-in instructions, on-line login instructions and any other reference materials will be emailed to each registrant approximately three days prior to the conference. If you do not receive them by this date, please email lgeishirt@wha.org.
It is the responsibility of the registrant to access presentation materials prior to the day of the event. If your e-mail address changes, you do not receive an e-mail with instructions from WHA, or if you are unable to open presentation materials, please contact Lisa Geishirt at WHA two days prior to the event to allow time to address the issue.
Substitution, Transfer and Cancellation Policy
Cancellations received in writing up to five business days prior to an event will be given a full refund less a $50 processing fee. No refunds will be given for cancellations received less than five business days prior and day-of-program no-shows. Substitutions are accepted.
Register for this event online:
May 15, 2008 ($295 per line)
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