Skills and Best Practices for Administrative Excellence in Healthcare Series

Session 3: Tips and Tricks for Effective Communication

Wednesday, November 3, 2021
7:00 AM-8:00 AM

Massachusetts Hospital Association


Program Description

Administrative professionals often serve as the backbone of the fast-paced, ever-changing healthcare environment. In this four-part webinar series, you’ll be introduced to a fresh approach to leading and managing your workday. The series will include sessions on emotional intelligence, leading effective virtual meetings, skills for strong communication, and goal-setting. You will be provided with skills to help you improve attention, clarity, and trusted connection, while diminishing procrastination, distraction, and inevitable conflict. Each session will be highly interactive and will include opportunities to network and learn from your colleagues. 

Program Objectives

After this session, attendees will be able to describe the components of effective communication. 

Who Should Attend

All hospital administrative support staff.


$250/person for entire 4 part series