Court Announces Retirement; Dibbert, Allen Will Lead WHA Quality Improvement Program

October 06, 2017

WHA Chief Quality Officer Kelly Court announced she will retire at the end of 2017. Since 2010, Court has led WHA’s quality department and a seven-person team focused on helping WHA members improve performance by measuring and publicly reporting clinical and other measures.

Court brought extensive experience in the design and deployment of quality improvement methods and measurement systems at both the hospital and clinic level. She has been an asset to the WHA staff and members with her knowledge of clinic and hospital processes that included implementing successful projects to reduce hospital readmissions, improve patient flow, and improve chronic disease management and patient satisfaction.

“Kelly has brought her expertise in quality improvement to WHA and with that, helped our hospitals and clinics improve the quality and safety of patient care statewide, since 2010,” said WHA President/CEO Eric Borgerding. “Under Kelly’s leadership, quality improvement has become a pillar of WHA’s comprehensive member service and advocacy portfolio. Some of the most notable examples include successfully leading over 100 hospitals in making significant improvements in reducing patient harm and readmissions, modernizing CheckPoint and developing forward-looking quality training programs, including the Quality Residency and Physician Quality Academy. Fittingly, it was during Kelly’s tenure that WHA was recognized for its leadership and innovation in quality improvement when we were awarded the AHA’s Dick Davidson Quality Milestone Award for Allied Association Leadership in 2014. We have been very fortunate to have her working with the WHA team over the past seven years. We wish her only the best in the years ahead.”

Borgerding announced Beth Dibbert will succeed Court as WHA’s chief quality officer. Dibbert joined WHA’s staff as director of quality reporting and performance improvement in 2016. A Certified Professional in Healthcare Quality (CPHQ), she has more than 35 years of health care experience in a variety of roles and settings. Most recently, Dibbert served as a quality services senior manager for the Rural Wisconsin Health Cooperative (RWHC), where she advised members in regulatory and accreditation compliance strategies, quality improvement and clinical quality data management. While at RWHC, Dibbert co-created the Wisconsin Quality Residency with Court, a program designed to provide hospital leaders the training necessary to be successful in the highly dynamic health care quality leadership role.

Dibbert has served on several state and national task forces for clinical quality and patient safety, including serving on The Joint Commission’s technical advisory panel for the creation of a set of critical access hospital-centric quality measures, as well as co-authoring with the Wisconsin Office of Rural Health a set of meaningful use manuals that identify the challenges of electronically reporting.

“Beth has quickly become a resource to our members on issues related to quality improvement and measurement. She brought a new depth of expertise to WHA’s quality department and has been bringing new ideas forward that are aimed at keeping our members informed on issues that have an impact on our hospitals’ ability to deliver top-notch care,” according to Borgerding. “Her leadership and knowledge will be tremendous assets to our members and to our staff.”

Nadine Allen, who is currently a WHA quality improvement advisor, will assume Dibbert’s role as director, quality reporting and performance improvement. Allen was most recently the director of quality at Beaver Dam Community Hospital. She has a bachelor’s degree in industrial engineering and a master’s degree in organizational leadership. Allen’s background in health care, education and manufacturing includes experience with Six Sigma and Lean, improvement tools frequently used by WHA member hospitals.

“We are very pleased Nadine has agreed to step up to a new position at WHA and join Beth in leading our quality improvement programs,” said Borgerding. “Nadine has been working with Kelly and Beth on the Hospital Improvement Innovation Network initiatives and has been advising members on specific projects that will help them achieve the aggressive goals set by the Centers for Medicare and Medicaid Services.”

Dibbert and Allen will assume their new roles January 1, 2018. 

This story originally appeared in the October 06, 2017 edition of WHA Newsletter