Earlier this month, Bob Wilcox, manager of accreditation and regulatory resources for Mayo Clinic Health System provided key resources for managing day of survey, understanding statements of deficiency and plans of correction, and how to shift the organizational culture to a state of continuous survey readiness.
Paula Allen, quality coordinator, ThedaCare-Shawano, said, “Please consider having the Survey Readiness seminar available as a standing opportunity….The content covered yesterday is probably one of the most beneficial and applicable of any seminar I have attended. The presenter did a fantastic job.”
Creating a robust and effective medical staff quality program is a challenge many hospitals face. On May 18, Shelly Egstad, director of quality and compliance at Tomah Memorial Hospital, provided the group with that hospital’s journey from a peer review of “Gotcha” to learning and “Great Job.” Tomah has sought to move away from a punitive, reactive approach to a culture where evidence-based learning is coupled with patient safety, justice, and education.
Robert Redwood, MD, MPH led the afternoon session by describing how hospitals can effectively recruit, engage and reward physicians in quality improvement and performance monitoring.
For more information about the WHA Quality Forum series, and next offerings, visit us online.