Trust and Transparency Training Session Helps Lead to Better Patient Outcomes

Just Culture session provides skills and accountability strategies

October 02, 2018

As hospitals work to reduce preventable readmissions and health care-acquired harm, they are also learning how to integrate high reliability and patient and family engagement principles into their culture. Creating a cultural foundation of trust and transparency is not easy, and it is not something that happens overnight.

More than 125 hospital leaders and quality staff from Wisconsin hospitals attended the Just Culture – The Foundation of Trust & Transparency training session held September 26, 2018. The event was led by David Marx, JD, Founder and CEO of Outcome Engenuity, LLC. 

Participants learned strategies to reshape accountability within an organization to foster an environment to produce better outcomes for employees, patients, and their community. Small group work enabled attendees to talk through new learning concepts and brainstorm ways their organizations could take steps to “hard wire” Just Culture practices. 

The CEO panel presenters shared insight on how leadership direction is key to creating a foundation of trust and transparency within an organization, and the physician panel provided strategies on how to implement a trust and transparency cultural model.  

CEO Panel
  • Moderator:  David Marx
  • Barb Knutzen, VP Performance Excellence, SSM Agnesian
  • Philip Stuart, CEO, Tomah Memorial Hospital
  • David Hartberg, CEO, Gundersen Boscobel Area Hospital and Clinics
Physician Panel
  • Moderator:  Robert Redwood, MD, MPH, Physician Improvement Advisor with WHA
  • Anton Salud, MD, Ascension Wisconsin
  • Mike Murphy, RN, FACHE, Director of Patient Safety, Ascension Wisconsin
  • Steven Kulick, MD, Chief Experience Officer, Marshfield Clinic Health System
  • Erik Dickson, MD, Chief Physician Executive, HSHS Western WI Division

This story originally appeared in the October 02, 2018 edition of WHA Newsletter