Events

Is It Just “Culture” or Is It “Just Culture”?

This session examines how health care organizations can move beyond the myths of perfection and punishment to cultivate a true Just Culture—one that appropriately balances learning, accountability and patient safety. Participants will explore the five core tenets of Just Culture and distinguish among human error, at-risk behavior and reckless conduct. The session will also address how outcome bias can influence judgment, how normalized deviance develops among well-intentioned professionals and how a strong safety culture can help reduce patient harm while supporting clinician well-being. Practical strategies for advancing a Just Culture within participants’ own organizations will also be reviewed.


In celebration of National Healthcare Quality Week, recognized annually by the National Association for Healthcare Quality (NAHQ), the WHA Quality Team is pleased to offer this complimentary educational webinar presented by our valued WHA corporate members, COPIC. this session will provide practical insights, expert perspectives, and actionable strategies to support healthcare quality, patient safety, risk management, and performance improvement efforts across Wisconsin hospitals and health systems. As we recognize and celebrate the professionals who advance quality and safety every day, we also want to acknowledge the important contributions of both NAHQ and the Wisconsin Association for Healthcare Quality (WAHQ) in supporting the healthcare quality profession. We encourage quality leaders, patient safety professionals, clinicians, and healthcare executives to join us for these free learning opportunities.  Please share throughout your organization as appropriate.

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DATE

Oct. 21, 2026
12:00 PM
- 1:00 PM

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LOCATION

Virtual