Health Care Quality Resource Center
Health Care Quality Resource Center
We’re excited to offer you a dedicated space to find up-to-date information on quality and patient safety resources, tools, educational opportunities such as webinars, information on events, news and updates from the WHA Chief Quality Officer, Quality Director, Quality Managers and more!
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Aug. 27, 2025
Sexual Orientation and Gender Identity (SOGI) Quick Reference Index Cards
This quick reference index card provides scripted answers to how to ask patients' sexual orientation and gender identity questions and patients’ frequently asked questions.
StaffResourcesDocument
Aug. 27, 2025
Race/Ethnicity and Language Quick Reference Scripting Index Cards
This quick reference index card provides scripted answers to how to ask patients' race/ethnicity and language questions and patients’ frequently asked questions.
StaffResourcesDocument
Aug. 27, 2025
Glossary of Terms: Definitions of Sexual Orientation and Gender Identity (SOGI) Categories
This document defines terms used in SOGI data collection guidelines and provides definitions of terms that individuals collecting or providing SOGI data may find useful to understand. These definitions represent our current understanding of how individuals communicate about their experiences and the experiences of others. Identity and language are both social and individual, so these definitions may be different than what you have encountered or from how you use these terms.
StaffResourcesDocument
May. 21, 2025
Race, Ethnicity, and Language Staff Facts and Scripting
This document is designed to help healthcare organizations successfully collect Race, Ethnicity, and Language (REaL) data and document the data in the electronic health record (EHR).
StaffResourcesDocument
Mar. 28, 2024
2024 Office of Management & Budget (OMB) Race and Ethnicity Standards Definition
The 2024 OMB Standards Definition defines the minimum categories for data on race and ethnicity for Federal statistics, program administrative reporting, and civil rights compliance reporting.
StaffResourcesVideo
Mar. 16, 2024
1.3 Outpatient Alternatives to Opioids (ALTO)
Dr. Redwood, WHA Physician Improvement advisor presents a seven-part webinar series that includes opioid stewardship, alternatives to opioids in clinic and acute care settings, harm reduction, naloxone, and medications for opioid use disorder. This module focuses on: Alternatives to Opioids: Avoiding the initial exposure to opioids in any clinic setting.
OpioidUseDisorderVideo
Mar. 16, 2024
1.4 ED and Hospital Alternatives to Opioids (ALTO)
Dr. Redwood, WHA Physician Improvement advisor presents a seven-part webinar series that includes opioid stewardship, alternatives to opioids in clinic and acute care settings, harm reduction, naloxone, and medications for opioid use disorder. This module focuses on: Alternatives to Opioids (ALTO): Avoiding the initial exposure to opioids in the ED or hospital setting.
OpioidUseDisorderVideo
Mar. 16, 2024
1.6 Medications for Opioid Use Disorder (MOUD)
Dr. Redwood, WHA Physician Improvement advisor presents a seven-part webinar series that includes opioid stewardship, alternatives to opioids in clinic and acute care settings, harm reduction, naloxone, and medications for opioid use disorder. This module focuses on: Medications for Opioid Use Disorder: Minimizing cravings to facilitate a return to functional living.
OpioidUseDisorderVideo
Mar. 16, 2024
1.7 Stigma, Unconscious Bias, and SDoH in OUD
Dr. Redwood, WHA Physician Improvement advisor presents a seven-part webinar series that includes opioid stewardship, alternatives to opioids in clinic and acute care settings, harm reduction, naloxone, and medications for opioid use disorder. This module focuses on: Stigma, Unconscious Bias, and SDOH in Opioid Use Disorder: Integrating care for opioid use disorder into mainstream medicine.
OpioidUseDisorderDocument
Dec. 31, 2021
Using Data to Reduce Disparities and Improve Quality
Stratifying quality data by patient race, ethnicity, language and other demographic variables such as age, sex, health literacy, sexual orientation, gender identity, socio-economic status, and geography is an important tool for uncovering and responding to healthcare disparities. This document addresses the use of data by equity-focused multi-stakeholder collaboratives.
StaffResources