Quality Events

Mayo Clinic Health System - Eau Claire

In this session, Mayo Clinic Health System - Eau Claire will provide a strategic overview of a multidisciplinary project aimed at reducing physical assault with injury against healthcare staff, improving both patient and staff safety, while lowering institutional costs.

Attendees will explore how collaborative efforts across disciplines, including physicians, nursing, administration, and operations, can drive meaningful change. The session will introduce the Define, Measure, Analyze, Improve, and Control (DMAIC) framework with a focus on how it can be applied to identify root causes of workplace violence and guide the implementation of data-driven interventions.

Participants will gain insight into how nurse-driven care planning and structured collaboration contribute to improved operational outcomes, including cost reductions and impacts to hospital throughput. The session will also highlight how shared decision-making groups work together, reinforcing frontline engagement and accountability in safety initiatives.

This session will be especially valuable for hospital leaders seeking scalable strategies that align clinical excellence with operational performance.

Session Objectives:

•Explore the role of multidisciplinary teams and collaborative efforts in improving patient and staff safety.

•Learn about the Define, Measure, Analyze, Improve, and Control (DMAIC) framework and its application in reducing workplace violence.

•Understand the impact that nurse-driven care planning can have on operational outcomes including direct and indirect costs.