Mar. 13 - Mar. 14, 2026
7:30 AM - 11:30 AM
The Osthoff Resort
101 Osthoff Avenue
Elkhart Lake, WI 53020
Ann Zenk, RN, Sr. Vice President Workforce and Clinical Practice
Wisconsin Hospital Association
Kyle O'Brien, President and CEO
Wisconsin Hospital Association
Anthony Orsini, MD
Through his decades of research and experience as an ICU physician, Dr. Orsini has mastered the key elements required to navigate through difficult conversations in the most effective and compassionate manner. This presentation teaches the communication skills necessary to positively influence challenging situations encountered daily.
Key Takeaways
-Learn how to use compassionate communication to build trusting relationships quickly.
-Master verbal and nonverbal techniques used to de-escalate conflict and convey empathy in any situation.
-Learn key communication insights that lead to effective leadership, especially during times of uncertainty and crises.
Gaurava Agarwal, MD, Chief Wellness Executive, Vice President
Northwestern Memorial HealthCare
Sr. Vice President of Workforce and Clinical Practice, Wisconsin Hospital Association
Ann has served the Wisconsin Hospital Association as Vice President of Workforce and Clinical Practice since See more
President and CEO
Kyle O’Brien was appointed President and CEO of the Wisconsin Hospital Association (WHA) on July 1, 2025. He joined WHA in See more
Neonatologist, author and founder & CEO of The Orsini Way
Dr. Anthony Orsini is a practicing neonatologist, bestselling author, and the Founder and CEO of The Orsini Way, an organization devoted to See more
Professor and Chief Wellness Executive
Dr. Gaurava "G" Agarwal is Professor in both the Departments of Medical Education and Psychiatry and Behavioral Sciences at See more
